Help Center

Your Customers’ Claim Filing Process

Published: August 18, 2023|

Our Claims Portal makes it easy to quickly and securely file a claim



A Simple, Four-Step Process

Our Claims Portal makes it easy to quickly and securely file a claim with a simple, four-step process:

  1. Identify claim type
    Your customers can begin the claim submission process by selecting their plan type from the drop-down menu, then entering their email address or policy number. Next, they enter their departure date or date they purchased their policy.
  2. Gather claim details
    Before clicking “submit,” they should review the claim documentation checklist. This will tell them which documents they’ll need to submit to support their claim. Then, they should review their contact details, indicate whether the incident occurred before or during their planned event, select a situation that best describes their claim and a reason that best fits their claim, select the date the incident occurred, and briefly summarize their incident details in a text box. If the reason is medical in nature, we’ll ask your customer to provide a few more details. Please note that sometimes additional information is required for medical claims. If we do need more information, we’ll let your customer know. Under “claimed expenses,” we’ll add up all the covered, prepaid expenses your customer incurred.
  3. Submit supporting documents
    Your customer then submits documents to support their claim. If they don’t have everything they need, they can submit their claim and add the documents later. Once we receive your customer’s supporting documents, they can review their claim.
  4. Select preferred claim payment type
    Before submitting their claim, they should choose how they’d like to receive payment: by check, on their debit card, or by direct deposit. Selecting direct deposit is the fastest way for us to deliver their payment. If approved for reimbursement, we’ll send payment by their selected method once their claim is processed.

Your customers can check their claim status anytime online or on their Allianz TravelSmart® app.  If they have any questions, they can contact our award-winning customer care team 24/7 at 1-866-884-3556.

Important Links

Have more questions?

We’re here for you! Drop us a line and let us know what questions you have. Your dedicated team is always happy to help.

Left Arrow Search Icon