Your customers come to you for the best experiences—and that’s one of the top reasons brands like you partner with us. With easy-to-understand benefits  and high-touch customer care, we’re committed to keeping our reputation for an excellent customer experience.

• In-depth insights to innovate relevant products that can be customized to fit the needs of your company and customers. Our Voice of Customer program gathers actionable feedback so we can continually improve the insurance experience—like building products that protect customers from COVID-19 and other epidemics. 
• Relevant products with an end-to-end customer focus. From purchasing to claims we deliver a customer-first approach through personalized insurance offers , benefits that do not require receipts to get a reimbursement, and a customer service team that is always available to help.
• Seamless experiences with both our online claims portal and our TravelSmart™ app that make it easy for customers to access our award-winning assistance team, view refreshingly-clear plan documents, and file a claim and track its progress—offering clarity and transparency throughout the customer journey.

When you’re trying to grow your business, you need a partner with the most experience—but also a devotion to experimentation. Our deep history of innovation in travel and specialty insurance can create a new revenue stream that continually grows and expands your bottom line.

• Partner and industry knowledge that allows us to hit the ground running and quickly integrate into your purchase path. Our scalable test-and-learn approach, expertise in multi-channel sales, acceptance of alternative payment methods, and additional marketing compensation opportunities can all be layered in to continue to create new revenue opportunities for your company.
• Real-time, machine learning assisted quotation through our proprietary Fusion CORE platform ensures an enhanced personalized experience to serve products and messages that resonate most—making happier customers and generating double-digit, year-over-year revenue growth.
• Increased customer loyalty through superior customer service. With a 97% customer satisfaction rating, we can help you keep your customers coming back by giving them the confidence to book earlier and enhancing their experiences with greater peace of mind.

We’ve all seen them: marketing pieces that are all info and no intrigue, or all beauty and no brains. With full marketing capabilities, we’re able to deliver personalized offers to your customers in the booking path and beyond—building ready-to-use assets that can increase sales and complement your entire customer experience.

• Advanced optimization program with superior analytics that expedites the test-and-learn process by segmenting customer groups and serving more targeted offers—creating an optimal purchasing experience that generates more revenue through a higher insurance take rate.
• In-house marketing agency that collaborates with your team and creates comprehensive, cobranded campaigns across the customer journey to increase sales through top-of-funnel marketing, second-chance purchase opportunities, and increased understanding of insurance. Our research shows an informed customer is 4x as likely to purchase insurance.
• On-demand reporting and analysis from Allianz Insights that puts the latest results at partners’ fingertips so you can access the information you need whenever you need it. No need to send an email or wait for a meeting—you’re always in the loop.

Whether you’re facing market challenges or daily demands, the last thing you want from a partner is more red tape. That’s why we’re set up to provide the right expertise, right when you need it—helping you move past obstacles with unexpected ease.

• Dedicated resources to maintain a responsive and collaborative partnership that is focused on growing your business, increasing insurance sales, and enhancing the experiences of your customers. We work closely with partners to align goals, deliver quickly, and consistently keep things moving forward.
• Full in-house capabilities managing the end-to-end insurance experience. We don’t outsource and have everything under one roof—from implementation and product development, to marketing and compliance, to assistance and claims—so you can count on our quick and nimble support to help your business run more smoothly.
• Ready-to-use APIs to complement your ecosystem with embedded real-time quotation, purchase, and other functionality including enhanced features offered through SmartCircuit™, our proprietary integration solution.

Partnering with a global company comes with advantages like a larger, more widespread network. But, as broad as our reach may be, our expertise is every bit as deep at the local level—and we put it to good use, supporting partners like you, your customers, and the future of travel.

• Trusted by the best and a leader in the travel and specialty insurance industry, we hold long-lasting partnerships with iconic brands all around the world and protect over 40 million U.S. travelers a year.
• Award-winning assistance from a team of problem-solvers that is always available to help customers with everything from travel mishaps to medical emergencies.  We have an extensive global network of 904,000 medical providers so customers get the proper treatment and care—wherever they are in the world.
• Compliance competency that provides expertise and guidance with the wide array of insurance regulations, helping protect and ensure trust in our partnerships—all while offering a broad range of products that meet regulatory standards across the globe.