Powerful Meets Personal

With the 24-hour assistance hotline access, included with every Allianz Travel Insurance plan, your customers won’t have to face a travel emergency or problem alone. A team of multilingual experts is available anytime, by phone or through the free Allyz® TravelSmart app.

In-House Experts

Yes, the expert, in-house travel assistance team can help with travel emergencies of all kinds—like an illness, injury, or other crisis. They can offer support with services like:

• Locating the nearest vetted medical facilities
• Contacting local authorities, emergency services, or family members on the insured’s behalf
• Making medical transportation arrangements, or arranging for a family member to travel to the insured’s hospital bedside
• Helping the customer locate emergency services during a natural disaster

Help with the Little Things, Too

But they can also help customers navigate smaller obstacles—like lost or forgotten medication, missing travel documents, and almost any other type of travel issue. Some examples of these services include:

• Helping the insured replace a lost passport or refill a prescription while traveling
• Getting in touch with airlines to help locate missing baggage
• Connecting customers with local authorities to report theft or other incidents
• Finding nearby accommodations during an extended travel delay

Watch this 4-minute video for a real customer story that illustrates how helpful 24/7 travel assistance access can be and examples of ways these services can support customers.

Within the U.S., Canada, Puerto Rico, and the U.S. Virgin Islands, customers can call toll free: 1-800-654-1908. Outside these areas, customers can call collect: 1-804-281-5700.

Watch this brief video for tips to share with customers on calling the 24-hour assistance hotline:

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