Answering your questions about supplier financial default

Q: Do your plans provide benefits if my travel supplier goes out of business?

A: Many plans include financial default of travel supplier as a covered reason for trip cancellation. For all such plans, one of the conditions of benefits is that the affected travel supplier is on the Allianz Covered Supplier List at time of policy purchase. The other requirements include the following:

• The travel protection policy must be purchased within 14 days of the initial trip payment.
• The financial default must occur more than seven days after the policy’s effective date.
• The financial default results in the complete cessation of services by the tour operator, airline or cruise line.

Q: What is not covered?

A: We will not cover losses resulting from a financial default of an agency or tour operator that solicited coverage or insured travel arrangements.

Q: What is the Covered Supplier List?

A: The Covered Supplier List includes airlines, cruise lines and tour operators for which a traveler can file a trip cancellation or interruption claim in case of financial default and be covered up to the full amount of insurance purchased, provided other conditions of coverage are also met.

Q: Is the list ever revised?

A: Yes, Allianz Global Assistance is constantly evaluating travel suppliers for possible inclusion and updating the list on a regular basis. The list that applies for a specific policy is included with the policy documents when the product purchased includes financial default as a covered reason. Also, the list currently in effect is always available for review or download at https://allianzadvantage.com/resources/understanding-supplier-financial-default.

Q: What if a carrier is taken off the list after my clients have purchased insurance? Are they still covered if they meet all the other requirements?

A: Yes, your clients are covered. For supplier financial default coverage to be available to your clients, it is necessary that a travel supplier be on the list at the time the travel protection is purchased. The list that applies for a specific policy is included with the policy documents when the product purchased includes financial default as a covered reason.

Q: There are few international providers on the list. Does this mean that they are not financially trustworthy?

A: No, it does not. The Covered Supplier List is solely for the purpose of determining whether a supplier is a Covered Supplier under the applicable Allianz Travel Protection Plan. This list is not intended to be, and should not be interpreted as, a judgment of any supplier, financial or otherwise.

Q: My customers often travel with a carrier that is not on the list. Is there something I can do to change that?

A: Yes! Because there are literally hundreds of travel suppliers, Allianz Global Assistance is unable to identify and evaluate them all. If there is a travel provider you would like to see on the list, but which is not presently included, send us a note at coveredsupplier@allianzassistance.com and, if possible, include a contact name and e-mail address for that travel provider. We will be happy to begin the evaluation process necessary. Please be patient: normally that process takes approximately two weeks from the time the travel supplier responds to us.

Q: How can I get answers to any other questions I might have about the Covered Supplier List?

A: Visit our web site at https://allianzadvantage.com/resources/understanding-supplier-financial-default or contact Agent Services at 855.524.3687 or email them at AgentServices@AllianzAssistance.com.

Travel Agent Use Only – Not for Public Distribution

Terms, conditions, and exclusions apply, including for pre-existing conditions. Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best’s 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance (AGA) or its affiliates. AGA compensates their suppliers or agencies for allowing AGA to market or offer products to customers of the supplier or agency Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.